Returns Policy

• Return Deadline: For local customers, dresses must be returned by 6:00 PM on the following Monday. For those outside of Palmerston North, dresses should be shipped by 12:00 PM following Tuesday to ensure smooth processing for future orders and to allow adequate time for cleaning.
• Unwashed Dresses: Please return the dress unwashed. We will take care of the cleaning process. 
• Damage Notification: If any damage occurs during your rental period, please notify us within 24 hours of the damage. This helps us resolve the issue quickly.
• Inspection and Damage Fees: Upon return, we will inspect the dress for any damage. If we are unable to repair the item, a replacement fee will be charged based on the damage severity and the cost of replacing the dress.
• Late Returns: Any dress returned after the due time will incur a late fee of $10 per day. If you need the dress for a longer period or are unable to return it on time, please notify us in advance so we can make the necessary arrangements.

Most of all please make sure communication is clear, we are here to help!